Frequently asked questions
What is the return policy?
We want you to love your FrostTek gear. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we’ll send a replacement or issue a refund. Please note that returns are only accepted for issues related to quality, defects, or incorrect items — not for general wear or size preferences. If you're unsure, contact us!
Are any purchases final sale?
Certain discounted or clearance items may be final sale and are not eligible for return. Final sale items will always be clearly marked before checkout.
When will I get my order?
Orders are processed within 1–3 business days and shipped directly from our fulfillment centers. Delivery typically takes 4–10 business days within the United States. You’ll receive tracking information as soon as your order ships.
Where are your products manufactured?
FrostTek partners with trusted manufacturers both locally and internationally. Every product is carefully inspected to ensure it meets our standards for quality, durability, and comfort.
How much does shipping cost?
Enjoy Free U.S. Shipping on All Orders! 🇺🇸
Orders are processed within 1–3 business days and delivered in 4–10 business days across the United States. Tracking details will be provided once your order has shipped.